Walter's Mercedes Benz
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Customer Reviews (66 reviews)
Guest G.
on Judys Book Aug 09, 2011JC was a pleasure to deal with. We found him to be extremely polite and patient. He was very familiar with all the models we were interested in and answered all of our questons. He did not hesitate to go the extra mile to... (more)
Guest G.
on Judys Book Jul 29, 2011Once again, Walter's exceeded my high expectations for the manner in which this service appointment was handled. (more)
Guest G.
on Judys Book Jul 29, 2011Once again, Walter's exceeded my high expectations for the manner in which this service appointment was handled. (more)
Guest G.
on Judys Book Jul 28, 2011My advisor was great. I would consider my visit to Walter's to be a flawless experience. (more)
Guest G.
on Judys Book Jul 25, 2011Patty my service advisor is wonderful. very knowledgeable, very helpful, very kind, always ready to help. thanks. (more)
Guest G.
on Judys Book Jul 22, 2011Just wanted to write to you to thank you for your ongoing level of service and attention. As a new Mercedes Benz owner, I feel that the service and representation you demonstrate is genuine and is much appreciated. It... (more)
Guest G.
on Judys Book Jul 20, 2011I've now been to your dealership enough that I'm probably not providing high enough ratings to be accurate, you've spoiled me! The two service advisors I've dealt with have been wonderful!... (more)
Guest G.
on Judys Book Jul 18, 2011Just wanted to write to you to thank you for your ongoing level of service and attention. As a new Mercedes Benz owner, I feel that the service and representation you demonstrate is genuine and is much appreciated. It... (more)
Guest G.
on Judys Book Jul 15, 2011This was my first time to Walters for service. I was very satisfied with the service. Everything was done that was supposed to be done, unlike BMW service, and I was pleasantly suprised how easy it was to get my car... (more)
Guest G.
on Judys Book Jul 06, 2011I had previously attempted to lease an E350 from Walter's a few years ago; and unfortunately, I did not have a good experience and leased from Anaheim MB instead. A colleague of mine suggested I try Walter's again and... (more)
Guest G.
on Judys Book Jul 05, 2011Thanks to Mario Cortez, my car was taken care of in a very expedicious manner. It was going to take longer than expected, and Mario set up a car for me to take care of my personal business. NOW THAT'S CUSTOMER SERVICE!!... (more)
Guest G.
on Judys Book Jun 22, 2011Every dealership should have a sales person like peter tecson! (more)
Guest G.
on Judys Book Jun 15, 2011It was great to see the owner of Walters Mercedes Benz out in the lobby & often greeting patrons. I was impressed to see him hurry to open the showroom door for a customer who was in a wheel chair. I was convinced that his... (more)
Guest 9.
on Judys Book Jun 09, 2011It was truly a memorable afternoon. Thank YOU!! We'll be back for our next vehicle!!! And the one after that!!! (more)
Guest 9.
on Judys Book Jun 06, 2011We could not have had a more satisfying Mercedes Benz acqusition experience. Peter Tecson, Julio in Finance and the sales manager were all wonderful. I only wished we lived closer to your dealership. I've never EVER... (more)
Guest 9.
on Judys Book May 31, 2011painless 1 1/2 hour purchase. 30 minute vehicle orientation presentation (more)
Guest 9.
on Judys Book May 27, 2011I'm not going to lie, he knew his cars, and he knew the products (more)
Guest 9.
on Judys Book May 26, 2011"I" purchased my Benz (let me stress"I" not hubby). I don't like dealing with sales people I think they talk to much $#!* but I did love chatting with the Fin, Mgr. Wayne Molter, what a genuine funny man, need more of them... (more)
Guest 9.
on Judys Book May 24, 2011I guess it's a hit or miss, looking at the other reviews. I had an extremely good experience today with the service department, and I can't say that I have ever had a good experience at a dealership (well, except for... (more)
Guest 9.
on Judys Book May 11, 2011Great Service, Friendly staff, no complaints. Keep up the great work. (more)
Guest U.
on Judys Book May 05, 2011I had an extremely good experience today with the service department, and I can't say that I have ever had a good experience at a dealership. (more)
Summer D.
on Judys Book May 03, 2011Gerald Corona my service advisor was exceptionally good. Unfortunately I know owning a Mercedes service repair is very expensive. During these economic hardships my leaning is toward selling it. There should be... (more)
Guest U.
on Judys Book Apr 26, 2011I had an extremely good experience today with the service department, and I can't say that I have ever had a good experience at a dealership (well, except for Saturn). My SL500 was having issues with electric... (more)
Guest 9.
on Judys Book Mar 31, 2011Exceptional service by Art (mechanic, don't know his last name), who drove around with me in my car for nearly 30 minutes trying to reproduce the subtle problem I had. (more)
Guest U.
on Judys Book Mar 03, 2011Mario Torres was very professional, knowledgeable, and polite. He answered all my questions, and my car was ready when Mr. Torres said the work would be completed. When I schedule the car for it's next servicing, I... (more)
Guest G.
on Judys Book Feb 10, 2011Stacey is so pleasant and wonderful, she works with her customers, and makes them feel at ease with our cars in her hands. She is awesome and so is the service!!! Thanks again! (more)
Guest G.
on Judys Book Jan 20, 2011I was extremely pleased with everything about our sales agent, Kevin Bolten. He was very knowledgeable, answered every question we had, took his time with us, he didn't pressure us in any way, he was very polite and... (more)
Guest 9.
on Judys Book Jan 20, 2011Very professional job done by the service manager. He knew exactly what I wanted and provided the best recommendation based on my vehicle condition. I will definitely consider you guys for my next service.... (more)
Guest G.
on Judys Book Jan 13, 2011Two days ago I purchased a 2003 SL 55 AMD from Walter's Mercedes Benz. Bob Murray was my sales representative.Bob was outstanding in helping me understand all of the features of this complicated car. He walked me... (more)
Guest G.
on Judys Book Jan 04, 2011The short of it is that I am very satisfied with Bob Murray's excellent assistance in purchasing this vehicle. I previously purchased a 2004 E500 and have found Walter's auto group to be an excellent sales and service... (more)
Guest G.
on Judys Book Dec 29, 2010Thank you for your outstanding service yesterday with the purchase of our C230, it is so nice to do business with people who care about what they do. (more)
Guest G.
on Judys Book Dec 28, 2010I just wanted to let you know about the superior customer service we received from Sarina Sena. We had come to Walter's for a "check engine" light and she made an otherwise bad situation into a good one. She explained... (more)
Guest G.
on Judys Book Dec 23, 2010Again, thank you very much from a very satisfied customer. (more)
Guest G.
on Judys Book Dec 21, 2010If I know of anyone that is looking for a Mercedes Benz, I will certainly recommend they contact you. (more)
Guest G.
on Judys Book Dec 16, 2010I would like to thank Ted, Paul, Steve, and Michael for everything they have done to make me a "Happy" customer. I will not mention the whole story, but all of you know what had occurred. I don't know how may dealers would... (more)
Guest G.
on Judys Book Dec 14, 2010My service advisor, Mario Torres, was exceptional. He went over and above any other service advisor I have ever had dealings with in taking time to explain and discuss the services that were required for my car. Mario... (more)
Guest G.
on Judys Book Dec 10, 2010I live in Capistrano Beach, CA, and I am not a regular customer of Walter's. I had an emergency and did not have a scheduled appointment, but Sarina Sena greeted me immediately and began to solve my problem. Everyone... (more)
Guest G.
on Judys Book Nov 05, 2010Michael Laws should be called Michael the magnificent.He exceeded 10's in all categories and this the transaction the most hassle free in all dealings with leasing of cars. He should be highly commended for his... (more)
Guest G.
on Judys Book Nov 02, 2010I was at Walter's yesterday to purchase my new 350E Mercedes. Vincent was there to help me. I was so pleased and happy with everything! Vince was so professional and friendly and helpful. I was so impressed with... (more)
Guest G.
on Judys Book Oct 26, 2010My family has done business with this dealership for very long time, I believe that we as a family have gone through about (Dz) different cars from this dealership so that is why we keep coming back. If we did not get such... (more)
Guest G.
on Judys Book Oct 22, 2010I had been dealing with Walt since I ordered the car . It took a very long time to come in..but when it finally did come in, I heard Walt had quit...which at 1st was very disappointing, for he had promised me an amazing deal... (more)
Guest G.
on Judys Book Oct 20, 2010I am very happy with my sales consultant ( Juan Carlos Rasilla ) he took very good care of me. Every one was very nice to me, I am so proud to be a Mercedes- Benz owner. (more)
Guest G.
on Judys Book Oct 18, 2010The Walters crew consisting of Cole Watson, Mike Law, Julio Guerrero, and Paul, are by all standards that could ever be devised, far and above , what I consider to be true professionals. I really felt like I was dealing... (more)
Guest G.
on Judys Book Oct 15, 2010The thought of looking for a car is exhausting to me. However buying the Mercedes was fun!! Joe was great!! He is not your 'typical' car consultant nor is the rest of the staff. I appreciate the ease of the purchase.... (more)
Guest G.
on Judys Book Oct 07, 2010I was extremely impressed with the staff at this dealer. Paul, Duke and Julio were just so knowledgeable and so patient with my questions. I was actually having a hard time deciding between BMW and Merecedes as well as... (more)
Guest G.
on Judys Book Sep 29, 2010Every dealership should have a sales person like peter tecson! (more)
Guest G.
on Judys Book Sep 28, 2010I called Jackie and told her what I was looking to do and she told me she might have the answer... ...and indeed she did. TJ put in a great deal of time and effort and achieved what i could not over the past two an a half... (more)
Guest G.
on Judys Book Sep 27, 2010Great company to work with. Painless and easy to get a car from Walters (more)
Guest G.
on Judys Book Sep 27, 2010outstanding customer service. She is friendly, professional and a joy to work with. She always follows through and calls when she says she is going to call. I absolutely love working with her and hope she stays with... (more)
Guest G.
on Judys Book Sep 23, 2010George listened to all of my concerns regarding my ML. He took time to test-drive it on the freeway to verify problems I was having. He answered all of my questions and helped me feel better about my purchase.... (more)
Guest G.
on Judys Book Sep 22, 2010I have purchased 5 cars from Walters and will continue to buy from Walters provided the quality of service stays at this level. (more)
Guest G.
on Judys Book Sep 21, 2010Carlos Sandoval He made sure that my car got detailed the way it was promised to me. He was friendly and really cared about making me happy. (more)
Guest G.
on Judys Book Sep 20, 2010Sarina Sena outstanding customer service. She is friendly, professional and a joy to work with. She always follows through and calls when she says she is going to call. I absolutely love working with her and hope she... (more)
Guest G.
on Judys Book Sep 13, 2010My husband and I would like to thank you so much. Outstanding service!!!! We brought our 2003 ML 350 in today (without an appointment)and your dealership responded thoughtfully, and truly professionally. Hat's... (more)
Guest G.
on Judys Book Sep 10, 2010Great service, great vehicle, great price.Keep up the great work (more)
Guest G.
on Judys Book Sep 03, 2010We had worked with many MB dealerships to find the right vehicle, and at other dealerships the staff was impersonal and desperate to make a sale. We knew exactly what we wanted and yet, they kept trying to push vehicles... (more)
Guest G.
on Judys Book Aug 30, 2010I was there on August 27 20210 about 10.00 am I parked in the handicap parking area an after parking there I realized that my handicapp placecard was in the vehicle at home but only going in for just a few minutes I felt... (more)
Guest G.
on Judys Book Aug 26, 20102nd lease here and as always the sales and finance team were wonderful! (more)
Guest G.
on Judys Book Aug 23, 2010Mike N. makes a car purchase more than delightful. It is always the best there could ever be. He is remarkable (more)
Guest G.
on Judys Book Aug 18, 2010Awesome experience...we love the car and would definitely go back!!! for a new one next time!!!!!Cynthia C (more)
Guest G.
on Judys Book Aug 09, 2010Rick Acabe is a talented amazing salesman this is my second purchase with him and he is delightful also for a second time was very impressed with Julio who never dawdles and executes transactions and paperwork with a... (more)
Guest G.
on Judys Book Jul 12, 2010Great experience and would purchase again. Have already mentioned to friends how good a job you did (more)
Guest G.
on Judys Book Jul 12, 2010WARNING TO ALL CUSTOMERS: HORRIBLE PLACE TO BUY A CAR!! Do NOT go to Walter's in Riverside!!!!! The people that work their are rude, disrespectful, and disgusting. When I first walked in, NOT ONE salesperson asked if... (more)
Guest G.
on Judys Book Jul 06, 2010I appreciated having Patty as my service advisor because she made me feel confident that my car would be well-taken care of and would not mislead me to getting frivolous repairs for quota.... (more)
Guest G.
on Judys Book Jun 28, 2010I have been having my 500 CLK serviced at your dealership. I originally bought my Mercedes at another dealership and was very disappointed with their service department. I decided to try Riverside and as so blessed... (more)