Bridaltown
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Business Information
Formal Wear-rental, TuxedosFormal Wear
Customer Reviews (95 reviews)
Tongi G.
on Judys Book Oct 31, 2010Catherine was a very nice lady to work with. She is excellent at her job. She was very helpful at picking out beautiful dresses for me. I would recommend Bridaltown to all my friends. Else was a very nice lady, too. She... (more)
Nina W.
on Judys Book Sep 25, 2010I decided on my wedding gown my 1st visit to the store with my mother. During my visit my consultant Linda contacted the manufacturer to ensure that my wedding gown would arrive in time for my wedding since the dress had... (more)
Guest G.
on Judys Book Aug 23, 2010I had NO PROBLEMS at all with Bridaltown. My dress was gorgeous, arrived in less time than they told me it would. Everyone was really nice and helpful. The owner guy though, was a little pushy and weird. But he wasn't... (more)
Guest G.
on Judys Book Jun 28, 2010I went there this weekend just to stop in and see the place and what they had to offer. No intentions of buying. My consultant Catherine was so nice. She picked out some pretty dresses. I did buy one, cause it was a great... (more)
Guest G.
on Judys Book Jun 13, 2010I went to Bridaltown in Collegeville, PA to look for my bridal gown...my bridal consultant was Catherine, she was extremely helpful, understanding, did not rush me and stayed within my budget, and she put up with my... (more)
Dantes Mom
on Citysearch May 08, 2010There are so many poor reviews of this place circulating on the Internet. I only wish I had read these reviews before shopping at this store. I am giving 1 star on quality of service because when I initially shopped for... (more)
Citysearch User
on Citysearch May 08, 2010There are so many poor reviews of this place circulating on the Internet. I only wish I had read these reviews before shopping at this store... (more)
JDowns01
on Citysearch May 06, 2010MY RATING IS ONLY BECAUSE THEY MAKE YOU PUT SOMETHING , I TRIED TO PUT NOTHING BECAUSE THAT IS WHAT THEY DESERVE! Bridaltown has the WORST customer service ever, I am spreading the word to everyone to let them know... (more)
Guest G.
on Judys Book May 02, 2010i have never had a worse customer-experience in my life than at bridaltown. like any other bride-to-be i was excited to go in and look for wedding gowns and bridesmaids dresses. we finally order bridesmaids dresses,... (more)
bridaltownsucks
on Citysearch May 01, 2010If I could've rated 0 stars, I would have. Bridaltown has AWFUL staff. They are unbelievably unorganized. When I did finally have to speak to the manager, AFTER DAYS OF TRYING TO GET A HOLD OF HIM, he put me on hold for 5... (more)
Citysearch User
on Citysearch May 01, 2010i have never had a worse customer-experience in my life than at bridaltown. like any other bride-to-be i was excited to go in and look for w... (more)
Guest G.
on Judys Book Apr 10, 2010I would recommend that no one goes to Bridaltown, the service first off is horrible, the manager Warren Bittner and Bill Titze treat people horrible. I was told when my dress didn't come in to get the F out of there store... (more)
Guest G.
on Judys Book Mar 24, 2010I just wanted to warn everyone about this place before you even walk into this place. My wife was an ex employee of Bridaltown and even with her past work relationship with the current staff and owner, Mr. Bill Titze, we... (more)
Guest G.
on Judys Book Mar 23, 2010I had a terrible experience. Took them to small claims court, won back my $100.00 deposit and $86.00 court cost! Stay away. (more)
Husband22
on Citysearch Mar 23, 2010I just wanted to warn everyone about this place before you even walk into this place. My wife was an ex employee of Bridaltown and even with her past work relationship with the current staff and owner, Mr. Bill Titze, we... (more)
Citysearch User
on Citysearch Mar 23, 2010I just wanted to warn everyone about this place before you even walk into this place. My wife was an ex employee of Bridaltown and even with... (more)
Lets Do This123
on Citysearch Feb 20, 2010First of all, I've already contacted Channel 6 Consumer Action Line, Fox 29 Investigations, The PA Bureau of Consumer Affairs, and The Eastern PA Better Business Bureau. I suggest you all do the same. There is power... (more)
iceprincess35
on Citysearch Feb 07, 2010For anyone who has been to Bridaltown in the past and not gotten refunds, given your cc over the phone and tried to get anywhere I would highly suggest going to your local news station. Go speak to Nydia Han, she busts... (more)
CWA
on Citysearch Jan 26, 2010I, as even the person who wrote the review just before me, am unable to get my refund back. I have made many attempts since July 2009 to call and constantly get a runaround either being told that someone doesn't work... (more)
Meg B
on Citysearch Jan 11, 2010I CAN"T get my money back but I CAN warn others! This place is going down hill. It's more than halfway there if you ask me. The place smells. The gowns are shady. My tag was ripped off but I didn't notice it until the gown... (more)
bridal t.
on Judys Book Dec 13, 2009Hi, We are the Bridal Consultants at Bridaltown. It is our job to help you try on as many Bridal Gowns as you like until you find that gown that makes you feel like a Bride, and you get that magical feeling, "THIS IS THE ONE"... (more)
Bridaltown
on Citysearch Dec 12, 2009Hi, We are the Bridal Consultants at Bridaltown. It is our job to help you try on as many Bridal Gowns as you like until you find that gown that makes you feel like a Bride, and you get that magical feeling, "THIS IS THE ONE"... (more)
dtakacs
on Citysearch Dec 12, 2009I know people are ready to write Bridal Town off by reading these reviews. To be honest, I probably would have to, but I visited Bridal Town prior to reading these sites. Yes, the building might not be as miraculous as... (more)
Citysearch User
on Citysearch Dec 12, 2009Hi, We are the Bridal Consultants at Bridaltown. It is our job to help you try on as many Bridal Gowns as you like until you find that gown... (more)
Guest G.
on Judys Book Dec 02, 2009Where's the negative star option. Owner's a crook who won't man up and return phone calls or emails. Doesn't know how to run a business. Wish i had researched prior to my wife, mother, and mother in law getting their... (more)
Guest G.
on Judys Book Dec 02, 2009Good: There was NOTHING I liked about Bridaltown. The owner (Warren) and his son-in-law (Bill) are sexist pigs who treat women as like garbage. The way I was spoken to was egregious! I have never expierenced such... (more)
princessstep
on Citysearch Dec 01, 2009Ok I think Bridaltown is finally getting with the program and getting some new faces in. My friend was in about a few days ago and here are my cons one extremely pushy sales girl sandy who will be rude if you can't buy in her... (more)
Citysearch User
on Citysearch Dec 01, 2009Measured my wife wrong... When we bought her dress all alterations were supposed to be included, never happened... Had to pay alot of money ... (more)
SRowan
on Citysearch Nov 30, 2009Measured my wife wrong, take forever, very very unprofessional, do not take responsibility for their mistakes, need to learn how to run a business, or shut it down!!! (more)
Guest G.
on Judys Book Nov 23, 2009Well where to start, My family has been coming to Bridal town for years and we have always gotten great deals. Only suggestion I would have is change some of the sales girls and hire some different ones, ones that don't... (more)
Meggieran
on Citysearch Nov 22, 2009My family has dealt with Bridaltown for a few years and we highly recommend this place to anyone, don't listen to the bad reviews others make. My only suggestions to the the owners would be is to keep Gail, Phyllis and... (more)
Joanna Krims
on Citysearch Nov 19, 2009I have been to Bridaltown before and the place is very nice and the manager was nice to my sister and very accommodating to my family, they don't get enough credit as is. But between Phyllis and Gail those two are... (more)
PHL2ATL
on Citysearch Nov 15, 2009THIS PLACE IS A NIGHTMARE! SO UNPROFESSIONAL AND FULL OF EMPTY PROMISES. THEY DO NOT KNOW HOW TO KEEP A PROMISE. I COULD GO ON FOR THREE PAGES ABOUT HOW HORRIBLE THIS PLACE IS. (more)
Guest G.
on Judys Book Nov 11, 2009I have been to bridaltown before and believe me the place is not that great the sales staff is not great either. the only one I had any luck working with was Gail. The others are pushy and rude and no brains in there head.... (more)
Debbie B
on Citysearch Oct 17, 2009Nothing but broken promise after broken promise. I ordered my dress 10 months in advance. I was first told it would arrive in 4 months. Then 7 months. Finally it arrived at 8-1/2 months and it was WRONG! 5 INCHES too long... (more)
AmyMarie71
on Citysearch Oct 07, 2009THE ONLY REASON I WENT HERE WAS BECAUSE I AM A PLUS-SIZE BRIDE AND THEY HAD A GOOD SELECTION OF PLUS-SIZE DRESSES AND I COULD BUY OFF THE RACK. I DID GET MY DRESS THERE BUT THEN THE PROBLEMS STARTED. IT IS STRAPLESS AND I... (more)
Citysearch User
on Citysearch Oct 05, 2009STOP! READ THIS BEFORE PURCHASING ANYTHING FROM BRIDALTOWN. We purchased a bridal gown and were required to pay for everything upfront, incl... (more)
pegthomp
on Citysearch Oct 02, 2009We knew from the other reviews that this would be an experience but went with the idea that we would get an idea of what type of gown to order from somewhere else. We did not have an appointment but were there early Sat... (more)
Citysearch User
on Citysearch Oct 01, 2009I gave Bridaltown my measurements, but they ordered my gown two sizes too large! The clerk told me the manufacturer didn't make a smaller si... (more)
Guest G.
on Judys Book Sep 05, 2009I'm dad of the bride. Bridaltown would get 0 stars if the computer would allow. We paid in full in Jan 09 for an Aug 09 wedding. Dress arrived weeks late in July, and was both a different design and size. Staff tried to tell... (more)
Citysearch User
on Citysearch Aug 20, 2009Purchased a Bridal Gown which came in the wrong size. They have done have done nothing to correct it except alterations that make it look aw... (more)
MANurse
on Citysearch Aug 19, 2009Gown came in 6 weeks late and the wrong size, missing buttons, Had to fight to get corrections -Different story every time we called. Now less then 1 week until the wedding and no dress that fits. No apology, just more... (more)
Citysearch User
on Citysearch Aug 09, 2009I made the mistake of buying my dress and bridesmaids dresses from them. When I was there I said I really didn't want to spend over $700 on ... (more)
ssilvers12
on Citysearch Jul 29, 2009Let me just say this - I'm no bridezilla. I rarely let things get to me or had any bridal meltdowns... Staff is pushy, snobby and creepy. The gowns are totally overpriced and not up to date. I met the owner twice and he... (more)
Guest G.
on Judys Book Jul 23, 2009My situation with Bridaltown has been an absolute nightmare! I was promised that my dresses for my bridesmaids would be here weeks ago, THEY ARE STILL NOT IN! When I call no one has any answers, they cant track the... (more)
CSMobileUser
on Citysearch Jul 21, 2009Do not waste your time... the selection was minimal, and the consultants are "pushy" desprate for a sale! I was called at least 4 times within 2 days about a dress I inquired about. All of the bridesmaids selected... (more)
Guest G.
on Judys Book Jul 06, 20091000's of designer bridal gowns at a price I could afford. (more)
Citysearch User
on Citysearch Jul 05, 2009They have an amazing selection of bridal gowns at every price range. There must be at over a 1000 bridal gowns to choose from, with one on ... (more)
Citysearch User
on Citysearch May 19, 2009I went to bridaltown to purchase my girls bridesmaids dresses. When I placed the order for the first 3 less than 2 weeks ago, I was told by ... (more)
Citysearch User
on Citysearch May 02, 2009We made the sad mistake of traveling almost 3 hours to come to Bridaltown. When we arrived we were greatly disappointed. The building and su... (more)
Citysearch User
on Citysearch Apr 26, 2009I made the sorry mistake of purchasing a bridal gown from Bridaltown. Upon getting engaged in January 2009, my first order of business was p... (more)
MissCongeniality
on Citysearch Mar 22, 2009This was the first place I went looking for a prom dress. I didn't know how much it would cost or what it would be like, and I had no previous biases. At first I was greeted and taken care of right away, but I never got the... (more)
Chrisa
on Citysearch Mar 18, 2009A group of us went to look at birdesmaid dresses. The only thing that the bride wanted us to do was get black, other then that, she didn't care what dress we picked as long as we liked it. Sounds easy, right? To start with,... (more)
Guest G.
on Judys Book Feb 16, 2009These people have been there FOREVER as has there stock.....the place is dirty dusty and tacky! My wedding was December 13th...my gowns arrived December 12th! We had luckily bought off the rack...I didn't let this... (more)
Carmoh
on Citysearch Feb 13, 2009The only good experience I had with this place was Anna Marie the seamstress. The only reason I went here in the first place was to get my dress that I bought online altered. We happened to see a bridesmaid gown that we... (more)
Stephanie R.
on Judys Book Jan 29, 2009We ordered dresses in August for my sister's wedding in June and were promised a delivery date of mid December. It's now late January and more than half od the dresses are still not in, now they're saying April! We still... (more)
Riley729
on Citysearch Jan 29, 2009I can thank Bridaltown for causing me months of undue stress. I ordered my bridesmaids' dresses in August for my June wedding. They were guaranteed to be in by December. I called three times in December to be given... (more)
FELICIA S.
on Judys Book Jan 27, 2009I traveled with my mom and my bridal party of 6 to this store which was 2 hours away. They had me written in the book for the following weekend - which was their mistake - so the consultant who they scheduled me with said she... (more)
nikrals
on Citysearch Dec 16, 2008I am not sure who all the extremely high maintenance brides are that go to Bridal Town and then write these terrible reviews but I am certainly not one of them. Yes, the decor is ridiculous but it gave us something to talk... (more)
Bride85
on Citysearch Dec 07, 2008I was neither impressed or disgusted. It is in old building with dust but I found the dresses to be clean and lots of variety. I too was told by the sales woman that the dress was a Bridaltown exclusive when it was a not.... (more)
Citysearch User
on Citysearch Oct 16, 2008Go Susan B. I sued them in small claims court also and I won. The clerks told me the same thing-they wonder how they stay in business. Do... (more)
Citysearch User
on Citysearch Oct 14, 2008My friend recently ordered a dress from here & it was supposed to be in by August, when she went to pick it up they had never ordered it! H... (more)
Justina527
on Citysearch Sep 20, 2008I recently went to Bridaltown to look for my wedding dress and my brides' maid dresses. Before going like, most people do I check out the reviews. I was amazed and intrigued by the bad reviews. It was the thing that... (more)
sweetave
on Citysearch Sep 16, 2008First of all...just looking out the outside of this run-down, outdated building should have been our clue to drive away, but we gave it a shot. I could honestly write pages upon pages of how awful everything is, but... (more)
melissa1109
on Citysearch Jul 28, 2008I am amazed at all the negative reviews of Bridaltown. I had nothing but a great experience there. My salesperson was Catherine and she could not have been more accommodating. She allowed us to try on as many dresses as... (more)
Citysearch User
on Citysearch Jul 01, 2008Do not buy one item from Bridaltown. I know of two young women who have had nothing but problems with the owner and with the dresses that w... (more)
jerseybride
on Citysearch Jun 22, 2008Visited Bridaltown to select the bridesmaid dresses for my wedding. I was a bit hesitant at first, due to some of the reviews I?ve read. But decided to go because a good friend of mine assured me of the large selection,... (more)
bb03
on Citysearch Jun 17, 2008Back in January I found a flower girl dress that was the mini version of a bridal dress I had my eye on. Since I found that dress in the size 12 months I ordered that dress and my bridal dress. I worked with one lady and one... (more)
sandraja
on Citysearch Jun 13, 2008We traveled 4 1/2 hours after seeing the ad in a bridal mag and looking it up online! Were we ever disappointed! First it was filthy and stunk like mildew. The service was nice enough but the gowns were dirty. Stained... (more)
Citysearch User
on Citysearch Jun 11, 2008Do not go to Bridaltown. My wedding is two weeks away, and the flower girl dress is still not in. The store is dirty, and the staff knows no... (more)