Norman's Electronics
Business Information
Television & Radio-service/repair, Satellite Equipment & Systems-retail, Audio-visual Equipment-repairing, Video Equipment-service & Repair, Musical Instruments-repairingCamera Stores
Message from the Business
Norman's Electronics (USA) Inc. is a consumer electronics service, distribution, and refurbishing company founded in 1955. Our engineers, technicians, and customer service representatives have earned an enviable reputation for quality, responsiveness, and flexibility based on their commitment to total customer satisfaction and World Class Service.
Our CONSUMER SERVICES include most shippable product such as CAMCORDERS, DVD Players, CD Players, HOME AUDIO, VCR's, FAX, PRINTERS, and LCD Projectors, MONITORS, and more!. We are a ship-in repair depot for Hitachi Video Projectors. In the metropolitan Atlanta area, we also offer service ON SITE or if preferred, in one of our convenient locations for TV, HDTV, PROJECTION TELEVISION, VIDEO JUKEBOXES, and more!
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CitySearch
Customer Reviews (32 reviews)
JEMSR
on Citysearch Apr 07, 2010Called the dealer who sold us a TV set to report a failure. They contacted Norman's Electronics. Norman's contacted us and arranged a service technician's appointment. The service technician, Gene, called us to... (more)
Citysearch User
on Citysearch Nov 13, 2009The tech guy, name Berry from Norman's Electronics came out this morning. He came at the time that he told me over the phone. He replaced t... (more)
ATLGoddess
on Citysearch Nov 12, 2009Information relayed to Norman's not downloaded to repair man. Repair Man terribly unprofessional on the phone and angry (at me!) about omission of info. He went off on a huge tirade and ultimately told me he would... (more)
Citysearch User
on Citysearch Oct 22, 2009Thank you so much Joe and Josh for the outstanding service repairing my Samsung 40inch LCD TV. Your people are extremely courteous and profe... (more)
Citysearch User
on Citysearch Oct 05, 2009I recommend Normans Electronics. Read the short version experience below to find out why. And yes- there is a longer detailed version with ... (more)
Citysearch User
on Citysearch Sep 23, 2009I am 42 yrs old and a TECH IN MY OWN RIGHT IN A DIFFERENT FIELD,, AND I WAS EXTREMELY IMPRESSED WITH THE ABSOLUTE PROFESSIONALISM DISPLAYED ... (more)
Citysearch User
on Citysearch Sep 22, 2009Norman Electronics = Worthless bunch of people! Customer service = SUCKS! Waiting 7-10 more days and still not knowing if it will fix my TV ... (more)
Citysearch User
on Citysearch Sep 21, 2009Took in my Hitachi camcorder. Was told part had to be ordered. Said it would take 7-10 days on average. Had my camcorder back in 8 days. Ver... (more)
Citysearch User
on Citysearch Sep 21, 2009Normans Electronics did a great job fixing my TV.I was called prior to service and parts where ordered ,when the tech came out he was knowle... (more)
Citysearch User
on Citysearch Aug 15, 2009Excellent in home repair....Shawn was our Technician and he was efficient and professional.Scheduling was a little harry as I went through h... (more)
Citysearch User
on Citysearch Aug 10, 2009I can't quite understand some of the negative reviews here. I was directed to Norman's by Marantz, whom I had called regarding a problem wi... (more)
Citysearch User
on Citysearch May 19, 2009Almost didn't call Normans after reading the reviews,but i called anyway. No one was rude. Very friendly. set up service call and the came w... (more)
Citysearch User
on Citysearch Dec 22, 2008The phone reps are rude and will put you on hold before you can finish a sentence. My average wait time is 18 minutes. They don't return cal... (more)
Citysearch User
on Citysearch Dec 03, 2008Took Sony surround receiver by their Clairmont location. I agreed to repair if it did not exceed 125.00. Was told to expect up to 10 days be... (more)
Citysearch User
on Citysearch Oct 17, 2008My tv broke one year after purchasing.. Normans was quick to come check my tv out but 4 visits later my tv has not been fixed. 1st the guy c... (more)
lpfeffa
on Citysearch Oct 08, 2008My Fisher turntable no longer turned, so I took it Norman's on Clairmont. They told me 14 to 21 days. I put down the $75 deposit. 15 days later, I got the call saying it was ready. I went & picked it up, paying the remainder... (more)
billknoxville
on Citysearch Aug 19, 2008I have been trying to get my Sony tv fixed for the last 49 days on an extended warranty from Circuit City. They use Norman Electronics fpr their warranty work. After repeated calls to Circuit City and Sony Customer... (more)
Citysearch User
on Citysearch Aug 07, 2008After a storm related power surge damaged my ADCOM amp I took it to Norman's for repairs. They repaired the amp quickly(although is was expe... (more)
StayawayfromNormans
on Citysearch Jul 15, 2008I agree with above poster....worthless customer service. To this day, after nearly three weeks, they still have not repaired our TV. 3 times a no show, rude on the phone. STAY AS FAR AWAY FROM THIS BUSINESS AS... (more)
Citysearch User
on Citysearch Jul 13, 2008I was concerned when Sharp referred us to Norman's to have a warranty repair done based on the reviews that I read, but I was pleasantly sur... (more)
Citysearch User
on Citysearch Jun 26, 2008Made an appointment 1 week ago. They gave a window and didn't show. They wanted to come the next day. We canceled and are going with some... (more)
Citysearch User
on Citysearch Jun 05, 2008find a different company they will waste your time and money! customer service is awful, and you will have to Wait all day they have a 3hr w... (more)
sgmickey
on Citysearch May 12, 2008I have been using Norman's for close to thirty years. They are the Best at what they do. Keep in mind when you are the best,they might be overwhelmed with repairs, it will take some time to get your item repaired. It does... (more)
Citysearch User
on Citysearch Apr 02, 2008They certainly do work for the Warranty Company. Paid $300 for an extended TV warranty, and was within 2 years of termination, when I had a ... (more)
DWN
on Citysearch Mar 06, 2008Normans Electronics is at the top of "CUSTMOMER NO SERVICE" . Their service department totally disregards you as a customer. Both times I've had to schedule them for in home service has taken 10-14 days for an... (more)
ahrn
on Citysearch Nov 08, 2007I've had to deal with this company twice, as Fry's Electronics uses them as the service department for extended Warranties on their Televisions. Wow, it's amazing this place stays in business. Everyone I talked to... (more)
paul9993
on Citysearch Nov 08, 2007They rarely answer the phone and when someone does answer the phone, they have no answers. Their customer service motto seems to be " Its not our problem". Normans has had my stereo receiver for over 2 months now and... (more)
Citysearch User
on Citysearch Oct 16, 2007got an appt.. 2 wks. from the spent the whole day waiting for tech realised that tech had called as7am saying he was scheduled bet 8.30-9.30... (more)
Citysearch User
on Citysearch Sep 20, 2007Lots of miscommunication. Bad Customer Service at all levels. After 3 weeks I still don't have a TV and I don't know when it will be repai... (more)
joeatlanta
on Citysearch Jul 15, 2007They've had our TV for 8 weeks and have no idea if or when they can fix it. This from the 'factory authorized' service center. And they aren't cheap! $400 flat fee for anything on a big screen flat panel. If your TV is out of... (more)