Trust Securities
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Business Information
Burglar Alarm Systems (whls), Locks & Locksmiths, Satellite Equipment & Systems-retail, Television Syst-closed Circuit TlcstngConsumer Electronics
Customer Reviews (20 reviews)
seaturtlelover
on Citysearch Apr 12, 2010Trying to cancel monitoring service with this company turned into a nightmare! Account reps, accounting staff, and operations manager have been completely un able to help, and have taken RUDE to a new level. I used... (more)
bjo
on Citysearch Jan 28, 2010I have an alarm system called to get it activated spoke with a very nice rep. had them come out to set up. The tech that came out was GREAT! I had asked all my questions they were answered. Then i wanted to add more security... (more)
joedavid
on Citysearch Sep 23, 2009I have been with this company for 8 years and they have monitored all of my homes I will not use anyone else. From the receptionist to the tech to the service it has been just a wonderful experience for us and many others... (more)
johndavid4321
on Citysearch Aug 26, 2009I called up wanting to cancel my service. The young lady that I spoke to was very pleasant with me on the phone. I got all of the information that she stated to me and was told about the policies around canceling the... (more)
blackhorsearp
on Citysearch Dec 12, 2008I have spent a great deal of time researching and talking to the local security companies in the area, national and local. Most are just gimmicks to get into the home with the offers that are nowhere near what you will... (more)
jy1972
on Citysearch Dec 11, 2008I called and had a very plesant conversation with the csr. She was very helpful, friendly, and professional. I was trying to decide if i should go with them or another national company. Upon looking at all of the pros... (more)
walter72
on Citysearch Dec 11, 2008I just moved to the area. The house I bought already had an alarm in it. I called them I talked in length with the young lady on the phone she answered all of my questions. I was told about all policies from activation to... (more)
Mlee24
on Citysearch Dec 08, 2008I called up to get my alarm serviced started, I spoke with a CSR who was very friendly and nice who took my info., and we set up a time for the tech to come out. From the first person I spoke with, to the Tech that called first... (more)
goofey24
on Citysearch Dec 01, 2008I have been a customer for 2 years. I called up asked what the process was for canceling my alarm monitoring I was told what the process was I gave the information that was asked. I got my form in the mail within about 3... (more)
braxjo
on Citysearch Dec 01, 2008I purchased a home and had them come and install an alarm system. From the call placed to the customer service rep to the finished product everything went great! All policies and procedures were explained to me by the... (more)
metmat
on Citysearch Oct 06, 2008Unless you enjoy frustration and a feeling of complete dissatisfaction, stay far, far away! Trust Security does not care about customers, only the bottom line. I've rarely come across a company that had absolutely... (more)
beachgurl7
on Citysearch Sep 16, 2008These people care nothing about providing a service. All they care about is finding sneaky ways to keep you from being able to cancel. It's amazing that they are still in business.... (more)
traveler10
on Citysearch Sep 04, 2008This company has some of the worst customer service I've ever seen. The people are rude and they make it very hard to cancel. They don't care about the customer at all, just about finding ways to get your money with no... (more)
Soapsally
on Citysearch Aug 26, 2008"Trust" Security is an ironic name for a business run by people I wouldn't trust. After being their customer for years, I informed the company that I was moving and needed to discontinue my service. I was told that I had... (more)
Kelly19
on Citysearch Apr 27, 2008I tried to cancel my service for months, only to be told one story after another. I could not get the paperwork I needed., no one would return phone calls, etc. I was then charged a late fee and another 3 months of service.... (more)
gbow
on Citysearch Apr 23, 2008Had the security company monitor my home for 5 years. Never had to call on them unitl I moved. Could not get a responce from them to receive my cancellation letter. They continued to charge me for service when I wasn't... (more)
etr
on Citysearch Oct 15, 2007Poor Poor Service. Seemed great with excellent prices and install was easy but then came the service that was beyond horrible. Constantly calling to discontinue service and never can get them to give me an answer.... (more)
shutup1
on Citysearch Aug 07, 2007We have had this service for 3 years. The first year was great! If the alarm went off, we received a call from the monitoring service immediately. The second year the calls began to come later and later, in fact, we... (more)
shannanvay
on Citysearch Jun 26, 2007I moved into my home and had my system installed four days later. They were very friendly and helpful if i had any questions about anything. The prices were also great! If there was a problem with my alarm, they sent a... (more)
kc26
on Citysearch Nov 27, 2006We never had a problem with this company until we moved and tried to discontinue our service. Apparently you cannot cancel your service until you have filled out a form that is suppose to be sent to you in the mail. I have... (more)