American Access Casualty Co
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Business Information
InsuranceInsurance Agents & Brokers
| MONDAY | : | 9:00AM | - | 5:00PM |
| TUESDAY | : | 9:00AM | - | 5:00PM |
| WEDNESDAY | : | 9:00AM | - | 5:00PM |
| THURSDAY | : | 9:00AM | - | 5:00PM |
| FRIDAY | : | 9:00AM | - | 5:00PM |
| SATURDAY | : | CLOS | - | |
| SUNDAY | : | CLOS | - |
Customer Reviews (68 reviews)
Kirk Joe
on Citysearch May 11, 2010My sister recently was in an accident with someone who has this insurance. The street was a two way. The person driving decided to come from behind on the left hand side instead of going right and speed up as my sister is... (more)
blueyes121
on Citysearch Apr 29, 2010Got into an accident with someone who is insured with American Access. This lady failed to stop at a stop sign at an intersection, and hit my car causing it to spin out onto the grass while hitting a parked car and that car... (more)
baldeagleg33
on Citysearch Apr 26, 2010I was injured in an automobile accident in November 2009. They guy who hit me had insurance through this company. They submitted a claim, asked me for paperwork from my Dr and work for the time I had to miss. Two weeks... (more)
clpzlo
on Citysearch Apr 08, 2010I had a person hit me from behind who was insured with this company on the interstate. The driver was driving on a revoked dl and was insured by this company. I have been dealing with them for over two months now trying to... (more)
Spdrcer
on Citysearch Feb 23, 2010I had a person hit me from behind who did not have insurance. It has been almost a month and I finally was able to talk to someone over the phone and that was only after numerous phone calls and messages. I finally had to... (more)
Rik7
on Citysearch Feb 22, 2010most of the people who wrote bad reviews can't spell. the one guy is saying i paid insurance for a "whole year" and crashed his car. " they dun pay" lol , i thought the cave men were at geico.... (more)
Vanelac0fy
on Citysearch Feb 17, 2010I live in NY, was hit by a guy holding a policy from this ins during mid dec of 2009. It was a snowy nite, where everyone is driving like 10mph, and this guy was driving so fast that he couldnt stop and bumb my car's rear end!... (more)
Joy4life
on Citysearch Jan 28, 2010I unknowingly paid them for auto insurance for a whole year. I had an accident in the second year and they sent my car to some bum mechanics at P&G in Cicero. Not only did they do terrible repairs they broke things in my car... (more)
preciousdms
on Citysearch Dec 13, 2009Someone insured by these guys backup up and hit our car. They requested two estimates with photos. We got them and sent them...3 weeks later the customer service rep said they would settle on the phone for $1200 if we... (more)
dnwheeler04
on Citysearch Nov 29, 2009there clients vehicle caught on fire and the heat from the vehicle caught my front of the car on fire and melted the blinker light the front bumper and side view mirror and milted part of the tire and tire wall, it took a... (more)
DJ3436
on Citysearch Sep 20, 2009I got struck by a guy insured by these a$$wipes at the end of July. I live outside of Milwaukee. I submitted an estimate within a couple of days later. Just last week, over a month later, they get back to me stating that... (more)
johnny gates
on Citysearch Sep 13, 2009I am in nevada and filed a claim with these clowns a fews months ago and still no out come. they keep on giving me the run around about a bunch of b.s.I would not advice anyone to get ins. through them. as a matter of fact Im... (more)
cal S
on Citysearch Sep 09, 2009You Get what you pay for! cheap insurance, cheap service, cheap payers!! garbage insurance. crummy, rude people working there, I have State Farm, I pay more to get more! State Farm takes care of their own!! you get... (more)
jechicago
on Citysearch Aug 27, 2009My vahicle was involved in accident last year. I have found the cheapest repair shop who charged me $5,000 to fix it (the other shops asked $6,500). The company calculated the repair cost is $3,400 and sent me $1,699... (more)
DJRICK15
on Citysearch Aug 25, 2009I was in an accident with a guy who had this company as his insurance and he was totally at fault by not yielding to traffic. They decided they would only give me 75% of the repairs estimate. They are horrible at returning... (more)
CSMobileUser2
on Citysearch Jul 14, 2009Please don't buy a policy from them. I had them for 5 years and they refused to pay my claim. (more)
CSMobileUser3
on Citysearch Jul 14, 2009I paid a CSR my payment at their main office in Oakbrook. I call 2 weeks later and they said they never got the payment. Please don't use this company they are crooks (more)
gooners70
on Citysearch Jun 12, 2009I have been in the ins industry for 20 yrs. I have worked with this company. they are not as bad as some of the other places out there. you just have to make sure you have everything that is need to get that claim finished... (more)
mmeyers1019
on Citysearch May 14, 2009I filed a claim from an accident on4/20 it is 5/15 i just now got a check which is a 1500 short they wont give me the estmate and the estimate is so low that no body shop will touch it but the one the have agreement with. those... (more)
COON1925
on Citysearch Apr 08, 2009I HATE THEY A**.. I JUST WANT TO GO UP THERE AND BEAT THE SH** OUT OF KATERINE M, AND MARGARITA SOTO THEY ARE SOME LIARS AND ARE VERY F**KING RUDE...IT'S BEEN 2 MONTHS SINCE I FILED A CLAIM I HAVE BEEN WITH THESE GUYS FOR TWO... (more)
sheropesem
on Citysearch Apr 01, 2009I was struck by a driver insured by American Access. He was drunk, and totaled my Expedition. My little girl was with me also. It has been a YEAR and they still have not even paid the medical bills, which have gone to... (more)
lasvegasdriver
on Citysearch Mar 30, 2009IF YOU ARE A CUSTOMER OF AMERICAN ACCESS COMPANY GET OUT WHILE YOU CAN, CANCEL. THESE PEOPLE DO NOT PAY CLAIMS TO ANYONE! THERE ARE MANY COMPLAINTS FILED ALL ABOUT THE SAME THING, WON'T PAY, OFFERED 50% ETC. NORMA... (more)
Cheery
on Citysearch Mar 04, 2009I had a similar situation happen to me with this company. They were not returning phone calls or communicating with me at all. I contacted the Illinois Department of Finance and Professional Regulation via email,... (more)
johnHanahan
on Citysearch Mar 03, 2009I backed my truck into my other car. rear light, tailgate and scratched it down the side. I filed jan 18th 09. just put the car in the shop today. march 4th 09. Hope it will be out by monday. Kalib, and mike.. from another... (more)
Marzell
on Citysearch Feb 25, 2009Car was rear ended New Years Eve and then vandialized two weeks later. Everyday for weeks I called and was put on hold for hours at a time. When the phone was picked up, I was put back on hold or either hung up on. I finally... (more)
1angryfem
on Citysearch Feb 12, 2009WORST EVER COMPANY. FORGET ABOUT THAT ADJUSTOR NAMED KELLY. ALWAYS UNAVAILABLE. IT'S BEEN A MONTH AND THERE'S STILL NO RESOLUTION TO THIS SIMPLE CASE. YEAH YOU REALLY HAVE TO GET A LAWYER. THIS ARE THE WORST PEOPLE... (more)
rclv09
on Citysearch Feb 11, 2009After reading these reviews, I got a little confused. I thought that I had posted a review myself. What everyone has said here is exactly what I am going through with this blasted company right now. From the type of... (more)
kkikidee
on Citysearch Feb 11, 2009I am having BIG problems with this comapny here in Nevada. Please contact me if you're in Nevada and having issues too. I also would like to talk to the class action lawyer. In regards to this company and the suit - google... (more)
MrRossZ28
on Citysearch Feb 10, 2009Pick up my car on Feb 26th I must say that I am surprised. I took my car to one of their body shop(Forrest Autobody in Elgin,IL) Even though they quoted lower price they actually did good work. All the replacement body... (more)
klubkid0465
on Citysearch Dec 10, 2008Recently, my fiancee was involved in a car accident on 10/6/2008. His driver side was smashed by a customer of American Access. After 2 weeks of the adjustor telling us they could not contact the driver and they were... (more)
Gbrianc
on Citysearch Nov 05, 2008I was struck by thier insured, it was her fault. the repairs are almost two thousand dollars not including my time loss, etc. they offered me $350. What kind of insurance company is this...not a good one...... (more)
426yamaha
on Citysearch Oct 09, 2008I was rear ended by one of their drivers in las vegas. This was in Feb. 2008, after three weeks of B.S. from them my insurance took my vehicle to their shop and fixed it. They kept telling you that they are investigating... (more)
yd30
on Citysearch Oct 08, 2008I just purchased insurance with this company about a month ago, i had dealt with them in the past, but i never had and accident. When i had my accident everything seem to be ok, the problem im having is the process they are... (more)
mrduderski
on Citysearch Aug 27, 2008Sleazy insurance company. Do not trust them. If you have an accident caused by a driver insured by American Access Casualty Company speak to an attorney immediately! They will not work reasonably with you, just... (more)
Accesssucks
on Citysearch Aug 25, 2008I thought is was a criminal offense to insure people without valid drivers license? From the other complaints I have read this is just one of the many things that this company does that is underhand and disgusting. I... (more)
tex12666
on Citysearch Aug 17, 2008We have the same claims adjuster, Norma Herrera, and she needs to be knocked off her pedistal. We were rear ended by a drunk and they only offered us about 60% of what should have been owed. It's been two and a half months... (more)
GNC
on Citysearch Aug 11, 2008My vehicle was invloved in a hit-and-run and they do not want o pay for damages even though I have full coverage. I provided them with a police report, statement, pictures and they still wont pay. I filed a complaint... (more)
LaunchBox
on Citysearch Aug 11, 2008The below post was from 8/12. Here is an upadate 9/11. Illinois Department of Insurance said that they can not do anything because I have accepted the deposit. Senator Durbin can not do anything but referred us to... (more)
PV1975
on Citysearch Aug 03, 2008I filed a claim for minor damage to my vehicle on 7/19/08. To date, 8/4/08, my vehicle is still sitting at the repair shop waiting for this company to get off thier behinds and approve an estimate for my vehilce to be... (more)
ellykins
on Citysearch Jul 09, 2008This company is very strict on their payouts which is a smart thing, and probably why so many people keep throwing fits. THEY WILL NOT PAY A CLAIM if you lied on your application, for example:IF THE INSURED SAID HE WAS... (more)
ChicagoHelp
on Citysearch Jun 15, 2008I see a lot of people have issues with these scammers. Try Department of Insurance. Once I hade issues with them and after I filed complain with Illinois Department of Insurance my case was resolved with American... (more)
braddock
on Citysearch Apr 08, 2008I just bought a car in February and since in Las Vegas the insurance rate are so high, I went to the cheapest quote I find which is this one. After reading the reviews in this webpage(majority are negative reviews) I was... (more)
mad2
on Citysearch Mar 13, 2008was i a rear end accident. there insured plowed me on the right rear as i was stopped at a up comming red light . he tells it that i stopped too fast in front of him and the sucky insurance he has wont even help me get a rental... (more)
vegaslove
on Citysearch Feb 27, 2008I'm so relieved, after reading the reports and talking with my father, that I did NOT sign up with this insurance agency. When in the office, getting a quote, I recieved satisfactory customer service HOWEVER, when... (more)
yln2
on Citysearch Jan 09, 2008I had what I thought was full-coverage with the American Access Casualty Company. But when I was in an accident, and it was my fault because I ran into another car, the guy at American Access kept trying to make me think... (more)
dontusthem
on Citysearch Jan 09, 2008This is the worst insurance ever. Please be aware if you are considering in getting this insurance company. I was an American Access insured. Their customer service is terrible. The adjusters are very rude, even if... (more)
tionna28
on Citysearch Jan 05, 2008On 11/21/07 a client of American Access ran into my car exiting a parking space & since then I've been fighting to get my car repaired!! They also told me that they haven't reached there client & my claim will be denied if... (more)
nsk97
on Citysearch Jan 03, 2008I was unfortunately involved in an accident with an American Access client. The American Access client impacted me head on trying to take a left while I was proceeding through a green light. I had the right of way and... (more)
consumerguru
on Citysearch Dec 25, 2007This insurance company is sub-par, meaning they are not up to being a very good company, in terms of types of companies that do business in Ililnois. They insure the hispanic community, and try and negotiate all types... (more)