Brighton Tv & Video Svc
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Television & Radio-service/repairCustomer Reviews (39 reviews)
nobelgirl
on Citysearch Oct 08, 2009Took my LCD to them, they gave me an estimate that pleased my purse. Told me parts could take up to 2 weeks and I said o.k., parts came in they fixed it , gave me a call and it now is back home in the family room where it belongs.... (more)
goldon
on Citysearch Oct 04, 2009Over the years that they have been in business, I have had 3 units repaired all with different problems and products. My Bose was quick and I have never had another problem with it. My Lcd took a little while but they said... (more)
Alakanew
on Citysearch Oct 04, 2009Took my set to them, gave them a 25.00 deposit, they called about 5 days later gave me my estimate. I was agreeable, price was right, my LCD was fixed that very day. I picked it up, brought it home and it looks just like it... (more)
paperpeddler20
on Citysearch Oct 01, 2009Took my set in and it was repaired and returned in a timely manner. I do not know what the last guy was talking about, they were open the hours their sign said they would be and same as printed in the yellowpages. They were... (more)
kt111s
on Citysearch Sep 30, 2009My TV took two weeks longer than the expected fixing date. The shop closes early when its suppose to be open. Also closes full days when its suppose to be open. I also had an issue with never getting through to them over... (more)
Its always somethinng
on Citysearch Sep 20, 2009I guess I needed to say something about my service. I own a Samsung Dlp, these guys only charge 25.00 dollars to look at anything you bring in. I am guessing thats why they get so many nasty comments, cheap people tend to... (more)
realhuman1616
on Citysearch Aug 31, 2009unlike the person I just got done reading, I simply had my LCD fixed. Price was good,fixed in 3 days, never have had another problem. This whinner must have some kind of mental issue, these last reviews look like they... (more)
wnated to add my own comm
on Citysearch Aug 31, 2009I am so wondering why there are all these comments on this little shop. They are not politically involved, community afront, publically outspoken, yet all these comments. How odd, seems so strange, and the bad... (more)
ISEEU
on Citysearch Aug 28, 2009Ive been waiting for a few months to get my TV repaired. Finally after 10 weeks, it was finally so called "Repaired". When I went home to turn on the TV the next day, the switch didn't work. I specifically told them to... (more)
djhfhfe1
on Citysearch Aug 25, 2009My family has been waiting for 8 weeks for our TV to get repaired and Brighton Tv & Video Service haven't even gotten their parts yet! last time we went to get our tv fixed it took 4 weeks and 110 dollars to fix our TV, except... (more)
happy2cu
on Citysearch Aug 25, 2009Ive been waiting for 10 weeks for my TV to get repaired and they haven't even gotten the parts yet! They never answer the phone and whenever i go in there to check up on my TV a different person says a different thing! One... (more)
Kyrie
on Citysearch Aug 17, 2009Took my appliance to these people, it has been A MONTH and I still have not received an estimate. The woman that works there not only has no clue, but also no business even being behind the counter as helpful as she was.... (more)
Mickisofine
on Citysearch Aug 01, 2009I read the reviews and decided i should post my good experience, these site are so unbalanced because most bad customers are looking for payback and good ones are just happy and go on, I was happy to have used brighton tv... (more)
JeffBullardJR
on Citysearch Apr 02, 2009I had to post a reveiw after reading on this site, i actually laughed... wow he is right, but anyway... i had a good experience working with them so i think they are good... what ever that means to anyone reading this... (more)
prestigeedtion
on Citysearch Mar 15, 2009I looked them up because I thought that was the right thing to do. The comments on this site range from people who seem truly honest to people that seem odly vendictive. Man, it's a electronic repair shop!, Why, is their... (more)
Dissatisfied
on Citysearch Mar 12, 2009The place is a disgusting mess. People there are rude, including the owner. Rave reviews on here have to be done by company, if I wanted you to go "there", I would say go there, not "here". Worst place ever, just check out... (more)
jobingaround
on Citysearch Jan 15, 2009I do not write reviews, but I was so happy with my repair and when I read what some idiot wrote I decided that it was imporant I corrected or at least responded to their comments. First of all I like 95% of the other people on... (more)
maidenmich2
on Citysearch Jan 11, 2009I TOOK MY TV IN FOR REPAIR. IT TOOK OVER 2 WEEKS AND NUMEROUS CALLS TO EVEN GET AN ANSWER ON REPAIRS. THEY LIE, AND DON'T REALLY CARE ABOUT THE CUSTOMER. I AGREE THAT THEY NEED TO TAKE CUSTOMER SERVICE 101. THEY PROBABLY... (more)
ChrisKozac
on Citysearch Jan 08, 2009I see some unhappy people have posted but if you walk into there shop the business they do is unreal when i was there to drop mine 4 other people were there to do the same the place is packed. I read one of the guys complaints... (more)
stevestone
on Citysearch Dec 29, 2008This is absolutely the worst customer service/repair experience I have ever had with a compnay. Took a TV in to get repaired. Brighton TV had it for three months and they HAD ME looking for the parts for them. After... (more)
Citysearch User
on Citysearch Dec 08, 2008I brought my plasma tv to brighton tv and video service and their service is very disappointing. They have had my tv for over a month now an... (more)
CAREBAND
on Citysearch Sep 23, 2008I HAVE JUST HAD A SERVICE CALL AND MY SET WAS REPAIRED. BRIGHTON T.V. DID A WONDERFUL JOB. I RESEARCHED THEIR COMPLAINTS AND FOUND THAT EVERYONE HAD BEEN RESOLVED. IT CLEARLY STATES THAT COMPANIES OF THIS SIZE DO... (more)
hockeyfan08
on Citysearch Sep 19, 2008Possibly the worst experience of my life...regardless of their knowledge about televisions, they were slow, lacked severely in communication, and were the most rude, confrontational people I have ever... (more)
MJKs
on Citysearch Sep 18, 2008I had a wonderful experience in working with this company. I had a Bose system that had been down for two years, and did not know where to go to get it fixed. I found these guys and they were terrific! The technician took... (more)
ESTERNAT6363
on Citysearch Sep 01, 2008I just had the best the best experience having my LCD repaired. I had taken it somewhere different before and they were unable to help me. I was pleased with the cost and communication I recieved from Brighton T.V. the... (more)
doglover82280
on Citysearch Aug 26, 2008Worst customer service experience of my life! Took over a month, never returned our phone calls, and then they were rude to us, both on the phone and in person. Would never recommend, even if they know how to fix a... (more)
Jes81
on Citysearch Jun 01, 2008I justed picked up my rca 38" tv i took it to two other shops one charged me $100 diagnostic fee and then never called me back again, i finally got it refunded from my credit card company after i proved they never made a... (more)
tangleybear
on Citysearch Mar 12, 2008I see alot of reviews and i dont care it seems like a lot of people use them because i cant find any reviews from the rest. Either way i had a good exper. i run my own business and i have a rule 80% are like you and me but 10% are... (more)
Insider22
on Citysearch Feb 27, 2008It's funny how after 1 negative review and suddenly there's a few right after that claiming positive service. I can only assume it's written by their own people. And all the reviews include positive help from the... (more)
micki378
on Citysearch Feb 27, 2008the guy with all the nasty comments must be a competitor of Brighton T.V., because you seem to be obsessed with making them look bad. They have been in business for years and they are an authorized service center for... (more)
caprisi65
on Citysearch Feb 18, 2008They treated us right-they were fair and honest with good customer contact. the women we spoke to were both pleasant and kept us updated on all aspects of our service. We would use them again and again, without... (more)
BRENDON3450
on Citysearch Feb 15, 2008I have never needed service on any product before. I was so happy with the way Brighton TV took care of us. They booked our call and came out replaced the parts and did so quickly and it cost much less than I had been quoted... (more)
davidang3450
on Citysearch Feb 15, 2008HEY, I WAS JUST READING THE COMMENT FROM THE NIT WIT WITH THE SHARP, THERE MUST BE SOMETHING YOU LEFT OUT ABOUT "YOUR" SERVICE...I HAD THEM DO THE UPGRADES ON MY AQUOS AND THEY DID A GREAT JOB, BESIDES THEY ARE RATED ONE OF... (more)
SANFR473
on Citysearch Feb 10, 2008I took my LCD television for repair to another service center and after they were unable to repair it I then took it to Brighton TV, in Brighton Michigan. LCD televisions were something they are factory trained to... (more)
PUGSTED
on Citysearch Feb 10, 2008TOOK MY TV IN ON SATURDAY AND IT WAS BACK ON TUESDAY........THEY CAME HIGHLY RECOMMENDED AND IT WAS EASY TO SEE WHY (more)
Deaa69
on Citysearch Feb 03, 2008It took over three months to get a microwave repaired. Poor communications, lack of feedback on service parts/ordered provided by Brighton TV warranted calls to manufacturer to get original service request... (more)
jcomprolla
on Citysearch Dec 12, 2007I owned a bose wave radio that i accidentially got wet so i called bose and they referred me to Brighton TV as there highest rated service center in my area it was a little bit of a drive but they were close to the... (more)
tedthepug
on Citysearch Apr 30, 2007VERY IMPRESSED WITH THE SERVICE PROVIDED TECH'S ARE IMPRESSIVE THEY KNOW THEIR STUFF AND ARE FACTORY TRAINED, COULD NOT BE HAPPIER (more)
lkoivupa
on Citysearch Apr 30, 2007excellent tv repair and excellent customer service. expert technicians to answer your questions. would recommend to anyone I knew that need tv repair. (more)