Business Information
Automobile Dealers-new CarsVolkswagen
Customer Reviews (50 reviews)
Guest G.
on Judys Book Aug 02, 2011My new car buying experience was AMAZING! I am extremely happy with my new car and the quality and respect of the sales person, Ron Jacobson, made me LOVE Chapman VW-Tucson! I am so thankful to know that my best interest... (more)
Guest G.
on Judys Book Jul 28, 2011Had the car serviced on a Friday; but couldn't pick it up until the next day (Sat.) because of time needed to do the servicing.While Larry was off on Saturday, he made sure we went over the cost of repairs on late Friday,... (more)
Guest G.
on Judys Book Jul 21, 2011Dealer replaced grill at cost. I am pleased with their respect for the customer concerning the issue of the damages in the first place. Thank you. Sammie was attentive and receptive to my vehicle's problem, this and... (more)
Guest G.
on Judys Book Jul 18, 2011they are closer than phoenix, they are just as efficient and they work to keep your overall cost down it is therefore cheaper than to buy a new vw (more)
Guest G.
on Judys Book Jul 14, 2011The people at Chapman are great No one likes to have car issues but at least they woek very hard to make it alot easier Thank you (more)
Guest G.
on Judys Book Jul 07, 2011Chapman VW continues to do outstanding work and Sammie has been a delight to work with. She is very personable and knowledgeable on the VW product. I called in yesterday to find out how to reset the TPMS light on my... (more)
Guest G.
on Judys Book Jul 05, 2011I had several issues that needed to be resolved in regard to my 2006 Passat from another dealership in Iowa. Larry gave me his full attention and helped not only resolve the issues but helped me understand the problem... (more)
Guest G.
on Judys Book Jun 30, 2011Everytime we come to the service department we deal with Scott MacNeil and he is the reason we keep coming back. Great guy and very knowledgable. (more)
Guest G.
on Judys Book Jun 23, 2011I do not recall the name of the woman I worked with --but I was very pleased with our interaction. This is much better than the rumored history of VW service (I had always heard was bad, but this has not been my experience... (more)
Guest G.
on Judys Book Jun 20, 2011It was a great experience. I got all my questions answered, I was called back quickly, and once I can in the dealership to finalize and drive my car homw there were no problems with that process. Plus they had the best... (more)
Guest G.
on Judys Book Jun 03, 2011This time I'm working with Len Luskin and he is AMAZING! Returns emails and calls within minutes, great product knowledge - even owns a VW himself (which means he believes is what he is selling!), and he is all about... (more)
Guest G.
on Judys Book May 19, 2011We were treated very well and have no complaints. We feel that if a problem arises in the future, they will do their best to resolve it for us. (more)
Guest G.
on Judys Book May 10, 2011Raul at Chapman is great, I bugged him for a month before buying my car. He walked me through the entire process and let me drive the Jetta seven times before I finally decided to buy it. If you want a Volkswagen talk to... (more)
Guest G.
on Judys Book May 06, 2011Raul at Chapman is great, I bugged him for a month before buying my car. He walked me through the entire process and let me drive the Jetta seven times before I finally decided to buy it. If you want a Volkswagen talk to... (more)
Guest G.
on Judys Book Apr 25, 2011Sammie is an amazing employee. She is very friendly, extremely helpful and overall an asset to your company. I have never had a bad experience with her and will continue to come back because of her alone. I have avoided... (more)
Guest G.
on Judys Book Apr 18, 2011Scott was very professional and recalled that I had recently purchased tires from VW. therefor decreased the bull by eliminating the tire rotation. Also, the service appointment found that my battery was... (more)
Guest G.
on Judys Book Apr 14, 2011Ive purchased two VWs from this dealership (the first back when it was Beaudry VW). My sales experiences have been pretty good. I've worked with Al and Raul -- definitely recommend working with these guys.... (more)
Guest G.
on Judys Book Apr 05, 2011Overall experience was excellent. The car was serviced promptly and in a shorter period of time than expected. The service advisor was very porfessional and accomodating. I appreciate the three year not charge... (more)
Guest G.
on Judys Book Feb 03, 2011I was happy from the start to the finish of my first experience at Chapman VW. I was able to schedule my service appt. when I wanted, was shuttled to the Mall to shop while service was performed, and was given a detailed... (more)