Austec Appliance Inc
Business Information
Appliances-household-major-dealers, Appliances-household-major-repairingMajor Appliance Repair
performance
Message from the Business
Based in Austin, TX Austec Appliance & TV Repair is a family owned & operated household appliance repair service. We've been serving the greater Austin area's major appliance repair needs since 2003. We specialize in all major home appliances & brands. We are known for our incredible customer service, our friendly, knowledgable staff,& our great prices & selection.
Austec Appliance & TV Repair offers excellent customer in-home service - we offer service on all major appliances no matter who it was purchased from. We have 13 licensed road service technicians along with fully equipped service vans & we'll come right to your home! We service most appliance models including Samsung, LG, Whirlpool, Maytag, GE, Bosch, Haier, Sharp, Danby, Dacor, Viking, Subzero, Viking, Jenn-Air, Frigidaire, & Marvel.
Give us a call today for any major appliance repair needs.
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CitySearch
Customer Reviews (31 reviews)
thisiscyndi
on Citysearch Jun 15, 2010Our microwave stopped working on April 5th and we called the warranty in to Lowes who sent Austec to repair it. Their 1st visit was April 9th, then April 20th, then May 1st. They finally admit it cant be fixed and Lowes... (more)
garyjacobs
on Citysearch Apr 20, 2010I have an old trash compactor whose door was stuck and wouldn't open. A repairman from another company spent a long time trying to fix it with no luck. I called Austec Appliance, though I figured it was probably a waste... (more)
Joan Kuefner
on Citysearch Mar 25, 2010I would like to commend Jacob, the service technican, who repaired my Whirlpool Washing Machine. He was very precise and did an excellent job. He kept in contact with me regarding my appointment and arrived on time.... (more)
SharonJ
on Citysearch Mar 07, 2010Whirlpool online scheduler made an appointment with this company. They called me stating I had to pay an $80 service fee by Mastercard or Visa prior to coming to my home. In over 30 years of having service done in my home... (more)
MandyB
on Citysearch Feb 05, 2010BRANDON C. came to fix my washing machine and I watched everything he did. I saw what a sloppy job he did putting the washing machine back together but did not say anything since this is not my line of work. He gets paid to... (more)
lcarpenterz
on Citysearch Nov 24, 2009JD was the most courteous, polite, and awesome guy.. it is hard tofind that type of guys nowadays. i was extremely satisfied with your service and my overall experience. (more)
nrobichaux
on Citysearch Nov 05, 2009I would like to make mention of an oustanding job done by your employee, Jacob. Jacob was patient and showed great perseverance on what seemed like a difficult task. Please thank Jacob and know that if I have any other... (more)
ichavez
on Citysearch Nov 01, 2009i have not had this kind of exceptional service in quite some time. TJ is a true genteman and is very professional and courteous. He was friendly and informative regarding the entire repair process. I insist on this... (more)
brobertss
on Citysearch Oct 20, 2009tj is the most helpful and honest guy. we've had problems with our washer and he came out to fix it and did a great job. much appreciation to tj and to austec appliance. (more)
lhalll
on Citysearch Oct 11, 2009Justin J gave me great service. I purchased a new Frigidare upright freezer from Lowes in September 2008 and have had a problem since I bought it where frost and ice build up on the top of the door frame by the gaskey. I... (more)
dkenley
on Citysearch Sep 24, 2009Travis and TJ were very professional, friendly, and knowledgeable and explained things before doing anything. They are very wonderful young men and I greatly appreciate their full attention towards our problems... (more)
sstephenslady
on Citysearch Sep 24, 2009nathan and duffy were extremely polite and worked very hard, they did a real good job. i will definitely call again if i need anything fixed and request for nathan or duffy. thanks.... (more)
rbrownbizz
on Citysearch Sep 17, 2009Your technician was very nice and knew what he was doing; he found the problem and fixed it right away. Please let him know that we appreciate his work representing DACOR at our customer's homes.... (more)
Jdawg
on Citysearch Sep 16, 2009A service call was put in to Austec on 09/03/2009 and the TV was finally fixed on 09/21/2009, or so the appointment lady stated. This has yet to come to fruition, much like anything else that the women on the other line... (more)
deedaniels
on Citysearch Sep 16, 2009Travis did an outstanding job!!! I have had several companies out here replacing parts and never fixed; but Travis came out and found loose wire!! I just want the service manager to know that Travis did a stand up job... (more)
laketravisrealtor
on Citysearch Sep 05, 2009I had called another company and they wouldn't be able to come out to even look at my washer until the next week. I called Austec and they were out the next day, ordered part needed for repair, and were back completing... (more)
TTxTrails
on Citysearch Aug 31, 2009On behalf of Metroplitan Custom Homes we would like to thank you for your recent work on our project at Top of Texas Trail. You truly exceeded our expectations. We will think of you in the future.... (more)
jjames99
on Citysearch Aug 31, 2009Thank you for your perserverance in fixing my washing machine. You don't appreciate having one until you have one that doesn't work! I had given up on this one but Justin figured it out. I think it was a weird problem... (more)
merchant821538
on Citysearch Aug 05, 2009Hello, my name is Julie Vick, my husband Larry and I own Austec Appliance, I see that we have some complaints re: customer service. I would like to extend my sincerest apologies for the problems created by some... (more)
CdyJones
on Citysearch Jul 12, 2009They took 3 weeks to fix my fridge. So that it could die a month later. When I called them up, their incompetent superviser / manager told me too bad. Later on I found out that they used OLD parts for my fridge. On top of... (more)
Neededlgservice
on Citysearch Jun 22, 2009Austec Appliance stood me up on a scheduled warranty service for an LG air conditioner I bought at Home Depot. Home Depot is locating another repair company to handle my repair. These people don't understand... (more)
rn1234
on Citysearch May 07, 2009Had someone yell at me over the phone, said they're being "assertive". I dont seem to have a choice with service centers because any calls to my appliance maker get sent to them, but if I do, I certainly wont choose them,... (more)
BigD
on Citysearch Mar 18, 2009tech lied to us and then they changed thier story when they called bosh. I will not use them again and i will recomend to everyone that you call some one else. (more)
Pnkslapr
on Citysearch Feb 26, 2009Do not use unless you like getting run around and waiting four or so days for a simple repair. Call someone else. (more)
th3gman
on Citysearch Feb 04, 2009After two months Austec has been unable to fix a simple refrigerator that is only 1 year old. They have taken the money and run. Calls go unreturned, promises that someone will call or come back go unfulfilled. Do not... (more)
joeblowtx
on Citysearch Jan 11, 2009We had Austec Appliance do warranty service on our LG dishwasher (which is less that two years old) earlier this year. Months later, the door handle falls off. When we went to see what the problem was with the handle, we... (more)
cskay
on Citysearch Jul 21, 2008Overall, my experience was bad. They made and didn't keep an appointment, didn't apologize or take responsibility for that, waited 10 days to order the part then lied and said it was ordered 10 days earlier. I wrote... (more)
lbgoodpasture
on Citysearch Apr 28, 2008First they tell us that it's going to be $81.18 for the service call, that's fine. We have them come out. The service guy is here for 10 minutes, tells us what is wrong with our refrigerator, he'll have to order parts and... (more)
Smithe65
on Citysearch Mar 23, 2008I had service from Austec and after bad service from two other co's Austec was the only ones who knew what they were doing. GREAT SERVICE!!! (more)
ejobroadway
on Citysearch Nov 12, 2007This was the most awful process to get our dryer fixed. It took them a month to finally fix it. They are unreliable, miss appointments, do not call you back, and will only complete the job they are hired to do if you nag... (more)