Smith Thompson Security System
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Customer Reviews (17 reviews)
SusanFarr
on Citysearch Mar 01, 2009My house was burglarized while I was out on a trip. The sales and service couldn't have been nicer. Before I knew it I was safe and secure. I received a phone call on my cell when I was in Paris 2 years later. My house was... (more)
marianneperkins
on Citysearch Feb 24, 2009Brett came out and updated my old analog wireless montioring device. He even showed me where the old unit (installed circa 1980) really wasnt even working since about four months ago when the companies shut down... (more)
rogerpratt
on Citysearch Feb 22, 2009Everyone on my airline's employee blog said they were the way to go. I like the wireless option so I can get rid of my phone line that I never use. Pretty neat. Got hooked up about a month ago and I've (my teenager actually)... (more)
vijaympatel
on Citysearch Feb 12, 2009I have had ADT for years now and I got their name off of Frisco OnLine where they got glowing reviews. I have had a chronic problem with my siren making a faint noise for months now and couldnt get the other company to... (more)
jimmypreston
on Citysearch Feb 08, 2009The wife is a member of Angie's List so thats where I got there name. So far I'm pleased. I read a few of the reviews and one or two of the negative ones and being a little suspicous of these anonymous review sites, I... (more)
ellenlandauer
on Citysearch Jan 27, 2009Watch out for 'auto renewal' contracts! Ryan, my rep at Smith Thompson warned me about them and sure enough, when I called to cancel my old company that I signed up with when we bought a new house, they told me I still had... (more)
lauracutler
on Citysearch Jan 18, 2009I recently set off my system (Brinks) and found out I wasnt even monitored!! Nobody told me that the internet phone things WILL NOT WORK with alarm systems. My coworker recommended Smith THompson and their slick cell... (more)
TimSimmons1
on Citysearch Jan 08, 2009Ordinarily I wouldnt recommend my own mother on these things but this time I felt compelled! I signed up for Smith Thompson service and at no fault of them, I called to cancel my service with Brinks and they informed me... (more)
roberthayes
on Citysearch Jan 06, 2009The officers in the Crime Prevention dept at Richardson PD kind of discreetly gave us their name. They really arent supposed to do that he said but Smith Thompson is who most of them use in their own homes and seem to... (more)
BobTomball
on Citysearch Jan 06, 2009Their month to month contract is a nice break from the usual BS you have to deal with not to mention those blasted 'auto renewals' where they automatically renew your contract without you even knowing it!!... (more)
BethyBoo2
on Citysearch Oct 04, 2008I guess some people have had problems, but I have not. This is my second house that has been done by Smith Thompson, and have always liked them. Whether it's been response time or service issues, it's always been... (more)
924Elm
on Citysearch Aug 02, 2008Their service may be a few $'s cheaper, but remember it?s your safety and life. When they came to set up my system, they broke it, and then claimed it was broken even before they came. Like I, the home owner, would not... (more)
Rchennamgubda
on Citysearch Jul 18, 2008I had a very bad experience with this outfit - the trouble started with the installation. One of the owners showed up (Smith or Thompson?) - he was pretty surly and made no attempt to show any appreciation for my... (more)
Marktomkins
on Citysearch May 29, 2008This is way cool alarm monitoring! I dropped my land line after the guys at Smith Thompson switched me to Cellular monitoring. Plus the bad guys can't cut my telephone line on the side of my house. By the way, I used to... (more)
jkt517
on Citysearch Mar 25, 2008Beware if you have the wireless monitoring system. It appears ST's wireless monitoring equipment is not all that great. Just found out my system has not been monitored for the last six months, at the very least. This... (more)
trailsoffrisco
on Citysearch Mar 13, 2008My alarm went off and never received a call from them. When I called back the staff from the monitoring department put me on hold immediately without asking me and after long wait he was extremely rude when he was... (more)
samlynn
on Citysearch Nov 13, 2007Great company! I have had them for 2 years now and they are fast to respond to my alarm when it goes off and the price is great. Plus I didn't have to sign a contract. It seems like the sales department is too busy which i... (more)