Herzog-meier Mazda Volkswagen
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Automobile Dealers-new Cars, Automobile Dealers-used Cars, Automobile Parts & Supplies-retail-new, Automobile Repairing & Service, Tire-dealers-retailDiscover
Customer Reviews (69 reviews)
Guest G.
on Judys Book Dec 22, 2010Mike was great, he made the whole process easy and efficient - this was probably one of the best experiences I've had getting my car serviced. (more)
Guest G.
on Judys Book Dec 17, 2010You guys were awesome, he had me in and out in no time! Thanks so much. (more)
Guest G.
on Judys Book Dec 16, 2010I left my car when I went out of town, it was handled perfectly, Mike updated me on the work, when I called on my return to get my car after hours it was easy to locate & the work was completed to my satisfaction! Thanks Mike!... (more)
LeoZ
on Citysearch Jun 09, 2010Excellent service department at Herzog Meier. All dealerships should have service agents and quality of service like this one. I received 5 stars service. (more)
ChefAli
on Citysearch Apr 26, 2010The folks at Herzog-Meier treated me with dignity and respect at a time when my car was in serious trouble. I felt they sincerely cared about me and my needs. (more)
Kathy362
on Citysearch Apr 20, 2010The sales experience at Herzog-Meier is outstanding. My sales person was Doug Galloway and I enjoyed his sense of humor and never felt a bit pressured on any decision. I believe Doug genuinely wants the car buying... (more)
Citysearch User
on Citysearch Apr 20, 2010The sales experience at Herzog-Meier is outstanding. My sales person was Doug Galloway and I enjoyed his sense of humor and never felt a bi... (more)
Gary3524
on Citysearch Apr 12, 2010Everyone thought I was crazy for trading in my Mercedes CLS500 for a GTI. I love it! Every time I get out of my new car there is a big smile on my face. Thanks to Herzog-Meier I feel 18 again!... (more)
Citysearch User
on Citysearch Apr 12, 2010Everyone thought I was crazy for trading in my Mercedes CLS500 for a GTI. I love it! Every time I get out of my new car there is a big smile... (more)
Christian91
on Citysearch Apr 04, 2010I have never had a "repair guy" I could trust in regards to my car. Having worked as a service writer for a short time I understand the stresses of the job and as a customer that it can be hard to find a trustworthy person to... (more)
Citysearch User
on Citysearch Apr 04, 2010I have never had a repair guy I could trust in regards to my car. Having worked as a service writer for a short time I understand the stress... (more)
Chris1212
on Citysearch Mar 29, 2010My wife and would definitely give our experience at Herzog-Meier an A+. Dare I say it, we thoroughly enjoyed our car buying experience. We'll be referring our friends and family to this dealership for their next car... (more)
Citysearch User
on Citysearch Mar 29, 2010My wife and would definitely give our experience at Herzog-Meier an A+. Dare I say it, we thoroughly enjoyed our car buying experience. We'l... (more)
Citysearch User
on Citysearch Mar 01, 2010I am from Medford, OR and this is the second time my daughter's VW needed service at Herzog-Meier. They run a quality shop with quality folk... (more)
ttGeorge
on Citysearch Feb 28, 2010I am from Medford, OR and this is the second time my daughter's VW needed service at Herzog-Meier. They run a quality shop with quality folks. Engell Pellumbi was outstanding as my service advisor!! Engell even... (more)
Dolsen
on Citysearch Feb 25, 2010I recently purchased a 2010 VW Jetta for my son at Herzog Meier Volkswagen. I purchase Mercedes, Cadillac and Land Rovers for myself, but this was one of the best experiences to date with a car dealership. Great... (more)
Citysearch User
on Citysearch Feb 25, 2010I recently purchased a 2010 VW Jetta for my son at Herzog Meier Volkswagen. I purchase Mercedes, Cadillac and Land Rovers for myself, but th... (more)
Citysearch User
on Citysearch Feb 25, 2010Engell at Herzog-Meier was very helpful and accommodating. His service was prompt and thorough. He took care of everything that needed to be... (more)
ChelseaO
on Citysearch Feb 24, 2010Engell at Herzog-Meier was very helpful and accommodating. His service was prompt and thorough. He took care of everything that needed to be done and even recommended a new set of tires. I was impressed that I got... (more)
Citysearch User
on Citysearch Feb 23, 2010I am always happy to take a break from my life in the waiting room at Herzog-Meier while they fix up my car. The service is exceptional and ... (more)
Heather662
on Citysearch Feb 22, 2010I am always happy to take a break from my life in the waiting room at Herzog-Meier while they fix up my car. The service is exceptional and the area is welcoming and comfortable. Also they have the best oranges on the... (more)
EthanS
on Citysearch Feb 17, 20105 Stars! Richard had a great low-key approach that was really refreshing after some other salesmen I dealt with. And I got a great deal without a lot of haggling. And a few days after the sale Richard gave me a call just to... (more)
Citysearch User
on Citysearch Feb 17, 20105 Stars! Richard had a great low-key approach that was really refreshing after some other salesmen I dealt with. And I got a great deal with... (more)
MarylinR
on Citysearch Feb 10, 2010I couldn't be happier with all my visits to Herzog-Meier. Kyle Roethlein is a very gracious and courteous employee, he makes it easy to get what I need done on my vehicle. He is always happy and pleasant which is rare... (more)
Citysearch User
on Citysearch Feb 10, 2010I couldn't be happier with all my visits to Herzog-Meier. Kyle Roethlein is a very gracious and courteous employee, he makes it easy to get... (more)
DawnP
on Citysearch Feb 09, 2010I am really enjoying the 2006 Mini Cooper I bought from Herzog-Meier. It is a great, fun car. Everything I was looking for and a great price. I would rate everything and everyone I dealt with at Herzog-Meier a 5 out of 5.... (more)
Citysearch User
on Citysearch Feb 09, 2010I am really enjoying the 2006 Mini Cooper I bought from Herzog-Meier. It is a great, fun car. Everything I was looking for and a great pri... (more)
SusanDM
on Citysearch Feb 08, 2010I recently took my '03 Passat to Herzog Meier and I loved my new service consultant, Engell! I have had others assist me in the past, but he has surpassed all the other service consultants I have had. Looking forward to... (more)
Citysearch User
on Citysearch Feb 08, 2010I recently took my '03 Passat to Herzog Meier and I loved my new service consultant, Engell! I have had others assist me in the past, but he... (more)
Matlock44
on Citysearch Feb 07, 2010We had a great experience, I would rate it as 5 star! Doug Galloway was great! We were looking at Audi and Lexus vehicles as well as Volvos, and without Doug's help we may have purchased a car that wasn't right for us.... (more)
Citysearch User
on Citysearch Feb 07, 2010We had a great experience, I would rate it as 5 stars! Doug Galloway was great! We were looking at Audi and Lexus vehicles as well and wit... (more)
C Conway
on Citysearch Feb 04, 2010My service rep Mike went out of his way to fix a headlight that was out (not one of the reasons I brought the car in) and this was very close to closing time. I travel to Herzog-Meier from West Linn because I like the service... (more)
Citysearch User
on Citysearch Feb 04, 2010My service rep Mike went out of his way to fix a headlight that was out (not one of the reasons I brought the car in) and this was very clos... (more)
Citysearch User
on Citysearch Feb 03, 2010I switched over to Herzog Meier VW from Armstrong VW after talking to Kyle. Kyle has been fantastic to work with. The level of customer serv... (more)
Citysearch User
on Citysearch Feb 02, 2010Best experience I've had in a dealership service center! Loved the waiting area and wi-fi - got lots of emails written and sent. (more)
Citysearch User
on Citysearch Jan 26, 2010I feel that Engell Pellumbi went beyond expectations to me when I had my 2006 Passat in for the 40,000 mile checkup. I appreciated being tre... (more)
Citysearch User
on Citysearch Jan 25, 2010They were incredible!! They made time for me on a drop-in basis @ 3:00 PM on Saturday. The coils on my Passat had malfunctioned and I made i... (more)
Citysearch User
on Citysearch Jan 21, 2010Herzog-Meier has the most comfortable waiting area I have ever been in. Mike came to tell me my car was ready, but I stayed an additional 30... (more)
Portlander 99
on Citysearch Jan 03, 2010I traded in a SUV under the Federal Cash for Clunkers program. Now the sales manager says that they kept the car and I am not eligible for the salvage rebate less $50. We wanted to get our old gas guzzler off the streets,... (more)
LaurenBailey
on Citysearch Dec 27, 2009I can't thank the guys at Herzog-Meier enough for the deal they got me on my new Mazda3! My husband and I are on a very tight budget so we shopped around A LOT - and Herzog-Meier gave us the best price. I assumed it would be... (more)
foodfan03
on Citysearch Dec 20, 2009I am not surprised at the recent negative reviews. Due to their deplorable customer service, I must advise anyone considering Herzog-Meier to look elsewhere for a vehicle. I was made to wait (with my 5-year-old... (more)
mikeashland
on Citysearch Nov 22, 2009Seeing the many other complaints here and on other review sites, let me just say that the finance department and staff at Herzog while handling my son's Volvo purchase were inept and incompetent at least, and... (more)
Citysearch User
on Citysearch Oct 11, 2009Although I haven't been to the service dept. in several years, I do not have pleasant memories. As a woman, I felt completely demeaned each... (more)
sunandsurf1013
on Citysearch Aug 21, 2009The salesmen and their managers were extremely rude. I was waiting for an hour before I was even seen. Their loss- I bought a car somewhere else where the people were more attentive.... (more)
DB2503
on Citysearch Jul 20, 2009I bought a new Mazda Speed3 for my son in January 2009 which was a very positive sales experience. A problem just recently developed with second gear when downshifting after 4,700 miles so I just took in for service.... (more)
ML1
on Citysearch Jul 19, 2009I had a great experience at the Volvo service department. Tom Herzog and Ron were both very helpful and professional. They have my business from now on! (more)
drnicolev
on Citysearch Jun 25, 2009I just bought my second VW GTI from Herzog Meier VW and had an excellent experience with my salesman, Mike Nolan. Car buying is always an annoying and tedious experience, but this time was completely different... (more)
TyCoop
on Citysearch Mar 29, 2009I have bought a Volvo S40 and a VW Toureg from Herzog-Meier and I really love this dealership. Great price on both cars, friendly staff - and when they service my cars they fix everything correct the first time. Whether... (more)
Beazer2
on Citysearch Feb 07, 2009I did not purchase my VW from this dealership, but it is the closest one to my home. I had my car towed there last August when my car wouldn't even turn over, first problem since I got my car years ago. I asked for a complete... (more)
theolinfour
on Citysearch Dec 03, 2008We purchased our first Volvo XC70 from Herzog-Meier Volkswagen Volvo in 2005. They were courteous and very professional back then. Now, 3 1/2 years later apparently the professionalism and courteousness has... (more)
frensic
on Citysearch Nov 03, 2008Since the time I purchased my Jetta about 1 year ago, most of my experience has been very fustrating and confusing. When I purchased my vehicle, I expected all the fees up front. At the very end of my purchase, I realized... (more)
EddyN
on Citysearch Oct 06, 2008My wife and I purchased a late model Volvo from Herzog-Meier and wow - what a mistake. After a long pitch about how "dependable" the Volvo is, they then sold us a warranty for $2000 that covers absolutely NOTHING. As... (more)
Citysearch User
on Citysearch Oct 06, 2008My wife and I purchased a late model Volvo from Herzog-Meier and wow â?? what a mistake. After a long pitch about how â??dependableâ? the V... (more)
junieb
on Citysearch Sep 04, 2008I have never seen such lousy service- SLOW-RUDE and WAY overpriced. I am selling my VW just so I never have to go here again. Honestly- I gave them three or four chances and they never even TRIED to get it right. Why... (more)
Citysearch User
on Citysearch Aug 22, 2008I have owned VWs since 2001 and would drive one forever if it wasn't for the CRAPPY service available in this area. My Jetta had a problem ... (more)
mmd892
on Citysearch Aug 13, 2008I towed my 02 Mazda in on Saturday afternoon after it was overheating and the coolant was backing up. My car wasn't even looked at until Wednesday. The first call I receive is from the mechanic (Dave), telling me I need... (more)
pome
on Citysearch Aug 12, 2008A frustrating and disappointing experience with the service department. After 4 days they were unable to diagnose my car's problem. The service manager was unable to make decisions independently, and I received 3... (more)
Citysearch User
on Citysearch Aug 12, 2008Had a very unfortunate and disappointing experience. After 4 days they could not diagnose my car's problem. I got conflicting reports and ... (more)
spiramar
on Citysearch May 02, 2008I paid them $1199.96 for terrible service and a bad repair job. I will never go there again except to get their bad repair fixed. Herzog-Meier Volkswagon- they are extrememly disorganized and don't really... (more)
Citysearch User
on Citysearch Feb 14, 2008I recently moved to the area and went to Herzog Meier Volvo to get my C70 serviced and I canâ??t tell you enough how impressed I was. The se... (more)
elgabo
on Citysearch Nov 09, 2007Was bombarded by high pressure sales staff; insulting sales manager. I felt very lied to, and this was confirmed when I went home and found the car (a passat) I wanted to buy listed for thousands less on craigslist.... (more)
eleanorwynn
on Citysearch Nov 06, 2007I did buy a car from Herzog-Meier, a Volvo S40. I was satisfied with the deal. I had an offer from a dealer in Seattle that this dealership matched. Soon after, I e-mailed with an operating question and the mail was never... (more)
nwbelle
on Citysearch Jun 07, 2007I felt compelled to write a review as I was looking over the other comments. I've had Volvos for 10 years. It was about 6 or 7 years ago when my service light came on. I took it in to have it looked at. They called and said it... (more)
franniepants
on Citysearch Apr 28, 2007Wasted an entire afternoon driving 2 cars and being quoted a great price on the one I loved. Called the next day to complete the deal and the sales team had changed the price, increased it by $2500 and didn't have record... (more)
sbonds
on Citysearch Apr 12, 2007I've been to their service department only three times and will go to great pains to avoid it-- even driving over to the other Volkswagen dealership in east Portland. In my few times here I have had: 1) massive delays... (more)
Citysearch User
on Citysearch Oct 25, 2006Each time I've had my Volkswagen serviced here I've come away disappointed. In one case because they couldn't fix it, and in two cases beca... (more)
pajarito
on Citysearch Jun 01, 2006I have given this dealer a couple of tries for service and have been extremely dissapointed both times. I would definitely recommend you drive to another dealer, where you will get treated right, even if it is out of... (more)
Citysearch User
on Citysearch Jul 17, 2005Oh boy, these salesmen were just like the ones you hear about that are VERY pushy. I've gone there twice and both times been unhappy with t... (more)
Citysearch User
on Citysearch May 12, 2005I bought my car here and they were extremely helpful and never once asked me if I WAS going to by a car or not. They showed me the car I wan... (more)